How NeuroID elevates Experian customers’ fraud stacks
When Experian acquired NeuroID last August, it marked a new era in fraud prevention. Since then, Experian’s investments in behavioral analytics have strengthened NeuroID’s and made them accessible to more businesses than ever before.
Those exploring NeuroID are finding out in real time why pre-submit behavioral intelligence is critical in today’s landscape. With fraudsters using AI to launch increasingly sophisticated attacks, combining NeuroID’s behavioral signals with Experian’s robust data ecosystem provides a fortified, multi-layered defense against evolving threats.
Shortly after the acquisition, one long-standing Experian customer became one of the first to take advantage of the combined power of NeuroID and Experian — and opened a door to take their fraud stack to the next level.
The search for an additive solution
Terrace Finance, a specialty finance company, has always prioritized secure experiences for its lending partners, stopping fraud before it could reach them. For that reason, fraud prevention was a top investment area: Terrace had built an effective stack using strong tools, including Experian’s data validation solutions.
But as AI-powered fraud began to stress leaders in Terrace’s space and spark concern among lending partners, Terrace’s team knew they needed to get ahead of evolving threats. They began searching for a solution that could add visibility, provide new data, and catch what other tools weren’t designed to detect. In order to uphold their commitment to their lending partners, they needed a way to detect sophisticated fraud in real time without risking turning good customers away.
A new layer of visibility with NeuroID
Terrace’s Experian partners put them in touch with NeuroID. Terrace had previously explored NeuroID, but integration became extremely straightforward via Experian’s platform. That streamlined process allowed Terrace to turn on NeuroID at just the right time; they immediately found themselves in the middle of a fraud attack.
With NeuroID, they stopped the attack faster than ever before. The NeuroID team worked closely with Terrace to shut down the attack within hours and helped them implement new techniques to prevent similar attacks in the future. The visibility NeuroID provided enhanced Terrace’s understanding of fraud, revealing coordinated, sophisticated fraudsters that flew under the radar of traditional tools. Now, Terrace uses NeuroID’s dashboard to train its team and stay ahead of fraudster’s ever-evolving attack strategies.
The future of fraud prevention
With NeuroID in place, Terrace’s relationship with Experian has reached new heights. Terrace, NeuroID and Experian’s teams meet every other week to break down the latest in the fraud landscape and refine their approach.
Since adding NeuroID, Terrace has cut fraud in half, reduced manual reviews by over 50%, and can now adjust their application flow in hours instead of weeks. One attack alone stopped by NeuroID could have incurred $250,000 in losses for a lending partner. Terrace has continued to expand its relationship by investing in Experian’s Fraud Analytics, further strengthening its fraud stack.
Terrace isn’t the only one seeing results from Experian’s investments in NeuroID’s products. Another enterprise customer now uses NeuroID at over 200 integration points, thanks to expanded integration capabilities. Others have extended behavior visibility beyond onboarding with NeuroID’s enhanced Account Defense solution.
To learn more about Terrace Finance, read the full case study. And to read how NeuroID is innovating and moving forward in the Experian ecosystem, read CEO Jack Alton’s full message.
