How it Works
Friction Free Install
- Seamlessly sits behind existing online forms
- Use case-specific score and attributes, delivered via API
- Compliments your existing processes
Users vs Themselves
- Does not collect any PII (Personally Identifiable Information)
- Works with first time applicants
- Interprets real-time digital body language
A behavioral lens to understand the 'now' of your customer
Actionable insight to improve the experience and your bottom line
Neuro-ID’s technology reveals previously undetectable insight around each digital interaction, extracting meaningful behavior in real time. This enhanced visibility illuminates new ways to improve user experiences, streamline internal processes, and enhance data-driven decisioning throughout the customer journey, leading to measurable bottom-line impact. Here’s how it works in 3-steps:
Monitor In-Session Online Behavior
Hundreds of data points are collected in real time by tracking a customer’s movements and behavior during a meaningful digital interaction while filling out a form, submitting an application or responding to a survey.
Analyze Data With Proprietary Technology
Leveraging proprietary neuro-cognitive research and real-time prescriptive analytics, the observed behavioral data is translated and visualized through the Friction Index® Platform to inform CX improvements and real-time decisioning.
Deliver Scores & Attributes in Real Time
Designed to address myriad use cases around fraud and CX, our scores and behavioral attributes are delivered and applied in real-time to personalize the user experience and strengthen internal decision engines and risk models.
Unlock our Friction Index® Platform in 3 Simple Steps
Neuro-ID’s proprietary process — developed by analyzing nearly 200M customer journeys — will unlock deep customer insight that will permanently transform your digital onboarding.
Install the Script
Quickly and easily embed our patented tech behind your forms.
Access the Platform
Start viewing the real-time behavioral data you've never seen before.
Apply the Insight
Identify your genuine vs fraudulent customers and key points of friction.