How Terrace Finance Stopped Coordinated Fraud Attacks in Hours with NeuroID
Terrace Finance, a fast-growing speciality finance platform, connects 5,500+ merchants, 50 lenders, and thousands of customers through a seamless lending marketplace. But as their growth accelerated, so did sophisticated, coordinated fraud rings that threatened partner trust.
To stay ahead of evolving fraud attacks, Andy Hopkins, CEO of Terrace Finance, turned to NeuroID to see beyond submitted data and into user intent.
Challenge: Growing Risk, Limited Visibility
Terrace Finance’s strong data validation tools could confirm what users entered, but not how they interacted with Terrace’s site. Without real-time insight into user behavior, Terrace Finance was forced to reactively respond to fraud attacks before risky users reached its lending partners.
- Blind spots in intent: Validation tools verified data accuracy, but behavioral clues went undetected.
- Operational strain: Manual reviews threatened to slow Terrace’s 35% annual growth.
- Coordinated attacks: Fraud rings launched automated, high-volume attacks designed to bypass traditional fraud tools.
- Need for real time defense: Static systems couldn’t react fast enough to fast-evolving fraud attacks.
Going live was my most nerve-wracking day. We knew we would see data we’d never seen before — and sure enough, we were right in the middle of an attack.” – Andy Hopkins, CEO, Terrace Finance
The Results
50%+
reduction in manual reviews
$250k
in potential losses prevented in a single attack
50%
reduction in fraud for lending partners
Solution: From Reactive to Proactive with NeuroID
When NeuroID went live, Terrace Finance gained a new level of visibility into user behavior — and caught a coordinated fraud attack as it was unfolding. With NeuroID’s behavioral signals and expert guidance, Terrace quickly shifted from reactive defenses to proactive fraud prevention. Now, they can detect and stop attacks within hours, not days, and automatically block risky applicants before fraud reaches their lending partners.
Turning Insight Into Immediate Action
By integrating NeuroID’s behavioral analytics, Terrace Finance gained real-time insight into user intent, enabling them to make smarter, faster fraud decisions without slowing down the customer experience.
1.
Rapid Results
NeuroID’s behavioral analytics were embedded directly into Terrace Finance’s application flow, capturing how users interacted with every field to reveal intent in real-time without disrupting user experience.
2.
Smart Rules, Smart Action
With NeuroID’s team, Terrace built custom auto-decline rules based on behavioral risk patterns, enabling instant decisions and cutting down on manual review costs.
3.
Real-Time Monitoring
The NeuroID dashboard gave risk teams live visibility into session behavior, helping Terrace spot coordinated attacks and adjust workflows within hours instead of weeks.
4.
Rapid Results
Just weeks after launch, Terrace stopped a large-scale fraud ring in its tracks, blocking over $250k in fraudulent applications and reducing fraud activity to a fraction of previous levels.
Explore What Behavioral Analytics Can Do for You
By pairing behavioral insight with real-time decisioning, Terrace Finance transformed its fraud prevention approach, moving from reactive investigation to proactive interception. NeuroID gave Terrace Finance the confidence to scale safely, protecting every link in their network of merchants, lenders, and customers.
Want to see what behavioral analytics can do to protect your bottom line? Get a personalized demo and see how NeuroID reveals intent before risk becomes loss.