Global money transfer leader cuts fraud losses and boosts conversion with NeuroID  

Despite major investments in fraud prevention, the provider faced a critical balancing act. Their stack included leading device and network intelligence tools and thousands of dynamic rules, yet fraud tactics evolved daily, creating gaps that resulted in costly account takeover incidents. Each successful ATO carried an average $300 loss, compounded by chargeback fees and manual review costs. The provider needed a solution that could protect customer accounts and stop fraudulent transactions while maintaining a frictionless experience for users. 

The provider began using NeuroID’s Account Defense& solution through batch delivery of behavioral, device and network signals, giving the fraud team visibility into high-risk profiles and enabling proactive intervention. Early results were compelling: NeuroID provided a 56x lift in chargeback predictive power compared to the provider’s previous fraud stack. The provider proceeded to integrate NeuroID’s decisioning at the transaction stage, allowing them to block high-risk users in real time while providing a frictionless experience for low-risk returning customers.