The Curse of the Fraud Ring
In the haunted corridors of digital onboarding, a leading credit union found itself under siege.
A sinister fraud ring crept into the credit union’s onboarding flow, bypassing defenses and unleashing chaos. What started as a few eerie red flags quickly escalated into a full-blown attack that brought growth to a halt. Their fraud stack, once thought to be secure, had been cursed — and the consequences were chilling.
A Growing Nightmare
The credit union had long invested in a robust fraud stack. But when a sophisticated fraud ring arrived at the credit union’s doorstep, a dangerous gap was exposed. The fraud ring slipped through the credit union’s defenses, forcing their fraud team to trace back the attack and reactively unmask bad actors.
The intensive investigation took a toll. The fraud team was spending over 40 hours a month on manual reviews, trying to catch what their tools couldn’t. That took time and resources away from other priorities, including customer service and expansion, and pushed the team to question whether they could keep up with increasingly advanced attacks.
Ultimately, the attack forced the credit union to shut down a key part of their business, petrifying their expansion goals. Their fraud team knew they needed a new solution to keep up with the fast-evolving fraud landscape.
NeuroID Breaks the Spell
Searching for a solution that could close fraud detection gaps in real-time without sacrificing growth, the credit union turned to NeuroID. They added behavioral analytics to the top of their onboarding funnel and immediately gained a new layer of visibility — one that could detect risky users before an application was even submitted.
When another attack hit, NeuroID caught it in real time. The credit union’s fraud team was alerted immediately, allowing them to respond before damage was done. They traced the source, shut down the threat, and adjusted their defenses to prevent future attacks.
From Reactive to Resilient
With NeuroID in place, the credit union transformed its fraud strategy:
- Manual reviews dropped, freeing up over 40 hours a month.
- Fraud losses shrank, thanks to faster, more accurate detection.
- Customer experience improved, with less friction for trustworthy applicants.
- Growth resumed, as the team could refocus on service and innovation.
Now, the credit union doesn’t lose sleep over security. NeuroID gives them confidence the confidence to grow, without the fear of fraud rings sneaking through.
Don’t Let Fraud Cast a Shadow Over Growth
Fraud rings, bot attacks, and evolving threats still roam the digital landscape. But this credit union now meets them with a proactive strategy and powerful tools. NeuroID empowers them to detect threats early, reduce operational strain, and protect their members — all without adding friction for users or slowing down growth.
For the full story of how NeuroID helped this credit union break the fraud ring’s spell, read the complete case study.
