Solving the Puzzle in Your Customer Data
If you’re like most FIs, insurance, ecommerce, or other online businesses, you probably have a load...
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Friction Index
FI's Digital Transformation More Real Than Ever
I don’t usually talk in absolutes, but there are two things that are absolutely clear about the...
FinTech Friction Index® Report
Explore the inaugural FinTech Friction Index® Report, where Neuro-ID surfaces hundreds of billions...
The Changing Face of Risk
As we continue to navigate the uncharted waters of the COVID-19 pandemic, risk is taking on a whole...
Lenders Tap The Brakes
There is no question, the current economic conditions are uncharted waters for most businesses...
Why Do We Rely So Heavily on the NPS to measure CX?
I was looking over the “State of Digital Customer Experience Report – 2020,” published by ...
Now Serving #29G6S08X
Are your customers feeling more like a number than a customer?
Do Your CX Tools Show You What You Really Need To Know?
If you can’t see what your customer is experiencing in real time, how are you going to make their...
Putting Customers Back In The Customer Journey
Somewhere along the way during the digital transformation era, the customer fell out of the...
Enabling Digital Transformation has to Begin with the Customer
In the early years of digital transformation, organizations digitized their customer interactions...