Enabling Digital Transformation has to Begin with the Customer
In the early years of digital transformation, organizations digitized their customer...
Online Friction: Don’t Just Avoid It…Understand It
Let’s face it, no one likes friction when it comes to completing tasks online. We completely get...
Techniques & Benefits of Identifying and Streamlining Low Risk Customers or Applicants
Are you offending your best customers with unnecessary friction?
In a new white paper produced...
The Digital Experience is Broken!
The Digital Experience is broken! Friction-filled processes have created unnecessary...