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Are your customers feeling more like a number than a customer?
Do Your CX Tools Show You What You Really Need To Know?
If you can’t see what your customer is experiencing in real time, how are you going to make...
Putting Customers Back In The Customer Journey
Somewhere along the way during the digital transformation era, the customer fell out of the...
Enabling Digital Transformation has to Begin with the Customer
In the early years of digital transformation, organizations digitized their customer...
Online Friction: Don’t Just Avoid It…Understand It
Let’s face it, no one likes friction when it comes to completing tasks online. We completely get...
Techniques & Benefits of Identifying and Streamlining Low Risk Customers or Applicants
Are you offending your best customers with unnecessary friction?
In a new white paper produced...
The Digital Experience is Broken!
The Digital Experience is broken! Friction-filled processes have created unnecessary...